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Customer Satisfaction is of utmost importance to us and we would like to address this. We work with the best retail partners selling our products in more than 120 countries. In order to do this it’s important we follow all of their standards. In general we have pre-made arrangements with our retail partners to replace products that you consider faulty. As such, if you are looking for a product replacement or full refund, please pursue this with the retailer you purchased from. Remember, take your proof of purchase with you!